Terms & Conditions Of Sale
This page sets out the legal terms and conditions (“Terms & Conditions”) under which MY SECRET or its relevant affiliated company in your territory of residence sell any of the products (“Products”) listed on this website (“Website”) to you. We seek to comply with international standards in distance-selling and e-commerce at all times and if you have any concerns, please contact us.
Your order:
By placing an order for Products through our Website, you are confirming that you intend to enter into a contract with us for the purchase of those Products. You place the order for your Products on the Website by clicking the ‘Confirm Order’ button at the end of the checkout process. During the checkout process, you will be asked to complete your payment details. All fields indicated as compulsory must be completed (which includes providing us with a valid phone number email address). We will then send you an email confirming receipt, the details of your order and the delivery costs which will be added to the purchase price (if applicable).
Please note that completion of the online checkout process does not mean our acceptance of your order, however our confirmatory email means acceptance of your order. You can review the orders you have placed and their current status at any time by visiting our Website and clicking on “Log In” at the top of the page followed by selecting “Track Your Order”.
If we cannot supply you with the Products you ordered for whatever reason, we will not process your order and will inform you of this. If you have already paid for the Products we will provide you with a full refund as soon as reasonably possible.
Delivery / collection:
We can only process orders for delivery within Egypt. You may opt for the Products to either be delivered to your address.
When you opt for delivery, please note that delivery charges and timescales are as per the following:
Charges:
-Order value less than 999 EGP, the shipping fees will be 50 EGP only.
-Order value over than 999 EGP, shipping will be for free.
Timescales: -Local orders (Egypt only): 3-5 calendar days.
Return Policy:
We do accept returns for all products except for panties, bikinis, one piece swimming suit, & Accessories. As long as the products still have the tag and in the same condition you received it with and within 14 days from the day of receiving the order. You can always contact our customer service for further support.
We will try our best to either deliver the Products to your address as per the timescale above. If we are unable to meet our estimated delivery/collection date, we will contact you as soon as we can with a revised estimated date.
If you have selected delivery to your address and no one is available at the specified address at the time of delivery, our delivery company will contact you to arrange re-delivery.
The Products will only be left with a third party (such as building caretaker or a maid) with your express authority.
All risk in the Products you order (including risk of loss and/or damage to the products) shall pass to you when they are delivered to the delivery address specified in your order, or collected from our store (as appropriate).
Occasionally, the supply of your Products may be delayed or prevented for reasons beyond our control (e.g. material shortages, import delays or higher than anticipated demand). Where this is the case, we will make every effort to keep you informed but shall be under no liability to you for such delay or failure.
Return Policy:
We do accept returns for all products except for panties, bikinis, one piece swimming suit, & Accessories. As long as the products still have the tag and in the same condition you received it with. You can always contact our customer service for further support.
Charges:
-Order value less than 999 EGP, the shipping fees will be 50 EGP only.
-Order value over than 999 EGP, shipping will be complimentary.
International orders:
-Order value less than 250$, the shipping fees will be 20$ only.
-Order value over than 250$, the shipping will be complimentary.
Timescales: -Local orders (Egypt only): 5-7 business days. -International orders: 12-14 business days
We will try our best to either deliver the Products to your address as per the timescale above. If we are unable to meet our estimated delivery/collection date, we will contact you as soon as we can with a revised estimated date.
If you have selected delivery to your address and no one is available at the specified address at the time of delivery, our delivery company will contact you to arrange re-delivery.
The Products will only be left with a third party (such as building caretaker or a maid) with your express authority.
All risk in the Products you order (including risk of loss and/or damage to the products) shall pass to you when they are delivered to the delivery address specified in your order, or collected from our store (as appropriate).
Occasionally, the supply of your Products may be delayed or prevented for reasons beyond our control (e.g. material shortages, import delays or higher than anticipated demand). Where this is the case, we will make every effort to keep you informed but shall be under no liability to you for such delay or failure.
Gift messages:
By buying a gift voucher via our website, we will be sending a confirmation email to you as a bill and we will be sending a code to the person you are intending to gift via email and this code can be redeemed via our stores or website. The code will be valid for one year from the date of the voucher purchase.
Promotional offers:
From time to time, we may make available promotional offers on the Website and in such cases specific terms and conditions will apply. Such offers may be time-limited and orders may not qualify if they have not been fully processed by you within the stated time period. Offers may not be combined with other promotions, offers and voucher codes unless otherwise specifically stated. We reserve the right to amend or terminate a promotion at any time without notice.
